Regional Service Director, Hayley Navarro, Featured as an Automotive News’ 40 Under 40!

OAKBROOK TERRACE, ILLINOIS – Regional Service Director, Hayley Navarro, made this year’s Automotive News’ list of 40 Under 40. The 2022 list recognizes the young leaders in the automotive industry that are taking the reins and facing the recent industry challenges head on.

Hayley Navarro (31) enjoys the challenging, changing, innovative environment at Castle Automotive Group, where she is Regional Service Director for five dealerships in Indiana. She joined Castle Automotive in June 2020 as a fixed operations trainer and took on her regional role in July 2021. She spent the previous eight years at two different dealerships, as a service adviser and then service manager.

“With a focus on customer experience and overall satisfaction, Hayley brings an upbeat and positive mentoring style to fixed operations. She never stops proving herself by continually increasing numbers across the board, but most importantly, she has developed employees to exceed potentials they ever thought were possible. She challenges her employees in a positive and productive manner, and by doing so has created a culture within Castle Automotive Group that has laid the foundation for longevity and career growth for all employees.”Jim McLaughlin, Vice President of Fixed Operations

Navarro is in-stores every day engaged in training of employees and also filling in where necessary–everything from service manager to service advisor. “I’m training technicians, service writers, anybody under the fixed ops umbrella, from porters to managers,” she said. “I try to assist with any facet I can, whether it’s software, DMS — the dealer management system dealerships have — or training on the Castle way of service writing.” The “Castle way” revolves around transparency and the use of technology to simplify and speed up the customer service-visit experience. 

The dealerships in Navarro’s territory are Subaru, Chrysler Dodge Jeep Ram, Buick, Ford Lincoln and Mitsubishi franchises.

About Castle Automotive Group (CAG): Castle Automotive Group (CAG) is a growth company powered by people and innovation and currently owns 9 dealership locations with 14 new car franchises throughout Illinois and Northwest Indiana representing domestic, Asian, and German brands. Just recently launched CastleCars.com, their direct-to-consumer buying experience, where users can search for, purchase and sell motorized vehicles. 

Castle also offers customers a wide range of automotive products and services, including new and used vehicle sales and related financing and insurance products, service contracts, vehicle repair and maintenance programs, and OE parts. CAG continues to invest in top markets throughout the Chicagoland area through various programs, such as the Castle Buy Center, Castle Credit Center, and CastleCars.com, their Direct-To-Consumer buying experience. These programs are set in place to offer a diverse range of solutions to simplify the online car buying and selling process. For more information, please visit www.castleautomotivegroup.com and www.castlecars.com. #jointeamcastle

Hayley Navarro

Share:

Facebook
Twitter
Pinterest
LinkedIn

Leave a Comment

Your email address will not be published. Required fields are marked *

Castle Automotive Group

Related Posts

Employee Spotlight: Brittany Cavanaugh

Castle Vokswagen Inventory Manager Brittany is the Inventory Manager at our newest location, Castle Volkswagen of Schaumburg. Starting as a hockey instructor at her local park district, Brittany moved on to becoming a Paint & Sip Instructor, Florist, Tattoo Apprentice & currently runs a small Etsy shop where she sells her art work. A woman

Employee Spotlight: Mark Sattler

CASTLE SUBARU SALES Mark started at Neilson Auto in 1977 as a service technician and worked his way up to Assistant Service Manager after 5 years. Although he loved working in service, Mark decided to to move over to the retail side and start selling cars. Mark has been selling cars since 1988, and has

Employee Spotlight: Samantha Moffit

CASTLE FORD-LINCOLN SALES & LEASING CONSULTANT Sam’s career at Castle started 5 years ago as a receptionist, quickly getting promoted to a Service Coordinator! After a year, GM Greg Harper moved her into sales, teaching her everything she knows about treating customers well. While her educational background is in Criminal Justice, the automotive industry is

Employee Spotlight: Jim Bucolt

Castle Vokswagen General Manager Jim Bucolt is the General Manager at our Castle Volkswagen store. His career in the car industry began 30 years ago when his wife introduced him to her stepbrother, who was the Sales Manager at Jennings Volkswagen. He began selling shortly after meeting & became the Manager 2 years later. He

Employee Spotlight: Lou Gutierrez

CASTLE CHEVY VILLA PARK SERVICE MANAGER Lou joined the Castle Team 7 years ago, but his automotive career started early on in his life. His journey in the industry started while he was going to college for his Associate’s Degree in Automotive Technology. A friend offered me a Porter position, and the rest is history,”

Scroll to Top