OAKBROOK TERRACE, ILLINOIS – Regional Service Director, Hayley Navarro, made this year’s Automotive News’ list of 40 Under 40. The 2022 list recognizes the young leaders in the automotive industry that are taking the reins and facing the recent industry challenges head on.
Hayley Navarro (31) enjoys the challenging, changing, innovative environment at Castle Automotive Group, where she is Regional Service Director for five dealerships in Indiana. She joined Castle Automotive in June 2020 as a fixed operations trainer and took on her regional role in July 2021. She spent the previous eight years at two different dealerships, as a service adviser and then service manager.
“With a focus on customer experience and overall satisfaction, Hayley brings an upbeat and positive mentoring style to fixed operations. She never stops proving herself by continually increasing numbers across the board, but most importantly, she has developed employees to exceed potentials they ever thought were possible. She challenges her employees in a positive and productive manner, and by doing so has created a culture within Castle Automotive Group that has laid the foundation for longevity and career growth for all employees.” – Jim McLaughlin, Vice President of Fixed Operations
Navarro is in-stores every day engaged in training of employees and also filling in where necessary–everything from service manager to service advisor. “I’m training technicians, service writers, anybody under the fixed ops umbrella, from porters to managers,” she said. “I try to assist with any facet I can, whether it’s software, DMS — the dealer management system dealerships have — or training on the Castle way of service writing.” The “Castle way” revolves around transparency and the use of technology to simplify and speed up the customer service-visit experience.
The dealerships in Navarro’s territory are Subaru, Chrysler Dodge Jeep Ram, Buick, Ford Lincoln and Mitsubishi franchises.
About Castle Automotive Group (CAG): Castle Automotive Group (CAG) is a growth company powered by people and innovation and currently owns 9 dealership locations with 14 new car franchises throughout Illinois and Northwest Indiana representing domestic, Asian, and German brands. Just recently launched CastleCars.com, their direct-to-consumer buying experience, where users can search for, purchase and sell motorized vehicles.
Castle also offers customers a wide range of automotive products and services, including new and used vehicle sales and related financing and insurance products, service contracts, vehicle repair and maintenance programs, and OE parts. CAG continues to invest in top markets throughout the Chicagoland area through various programs, such as the Castle Buy Center, Castle Credit Center, and CastleCars.com, their Direct-To-Consumer buying experience. These programs are set in place to offer a diverse range of solutions to simplify the online car buying and selling process. For more information, please visit www.castleautomotivegroup.com and www.castlecars.com. #jointeamcastle
